Ethics, empathy and emotions in design: get deep into controversial work aspects in our carefully thought-out anthologies
Nurturing human connection: how designers create emotionally-intelligent products
In this series, Readymag asks designers how to surpass user expectations and build emotionally-intelligent digital products. The good news is results show an increase in peer-to-peer recommendations, higher customer loyalty, and decreased customer churn.
Why user-centred design struggles with ethics
For decades we’ve been taught that user-centricity is the key to good design. But now the philosophy is showing vulnerabilities. We need approaches that are less narrow, less transactional, and more able to cope with the diverse, systemic challenges the 21st century has in store.
Design ethics and relationship-centred practice
As designers, we are not set apart from systems of inequality, acting from the outside in. We shape and mold; we create cause and effect. Immy Robinson, an Innovation Lead at British charity Shift Design, speaks on what can be done to generate and multiply power through community relationships.